Return & Refund Policy
Please read our Return & Refund Policy carefully before placing an order.
Return Eligibility
Returns are accepted only for products that are damaged, defective, incorrect, or incomplete at the time of delivery.
Return requests must be submitted within 24 hours of delivery with clear photos or videos of the product and packaging.
Items Not Eligible for Return
- Products damaged after delivery due to misuse or improper handling.
- Products without original packaging, accessories, or labels.
- Products showing signs of use.
- Return requests made after the allowed reporting period.
- Orders refused by the customer at the time of delivery without a valid reason.
Return Inspection
Every returned product is inspected after it reaches our warehouse. Approval of a replacement or refund depends on the inspection results.
Refunds
Once the returned product passes inspection, the refund will be processed to the original payment method wherever possible.
Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.
Shipping Charges
Shipping charges, Cash on Delivery charges, convenience fees, payment gateway charges, gift wrapping charges, and other service charges are generally non-refundable unless the return is due to our error or a damaged/incorrect product.
Failed Delivery & Refused Orders
If an order is returned because the customer provided an incorrect address, incorrect contact details, was unavailable after multiple delivery attempts, or refused to accept the order without a valid reason, any applicable shipping, return shipping, handling, or other charges may be deducted from the refund, where permitted by applicable law.
Cancellation After Dispatch
Orders cannot be cancelled once they have been dispatched. If the shipment is returned to us due to customer-related reasons, applicable shipping and handling charges may be deducted from the refund, where permitted by applicable law.
Need Help?
If you have any questions regarding returns or refunds, please contact our customer support team with your Order ID and registered mobile number.